A CRM built for hotels & guesthouses
Rooms, reservations, guests and housekeeping on one board — OTA bookings import themselves, and tomorrow’s room list builds itself overnight.
Free · no signup · a real plan and price in ~10 minutes, in your words.
- to a working prototype
- ~1 week
- to start
- €500
- retyped OTA bookings
- Zero
Off-the-shelf CRMs were built for a sales team. Not for hotels & guesthouses.
Bookings arrive from Booking.com, Expedia, Airbnb and the phone — then get retyped into a diary. One missed retype is a double-booked room, an apology, and a refund.
Guest history lives nowhere, so the couple on their fourth stay gets asked to spell their name at the desk — and books through an OTA next time.
The housekeeping list is written out by hand every evening. When it’s wrong, a guest stands in the corridor at 3pm looking at an unmade bed.
OTA commission quietly takes 15–18% of every booking — including from regulars who’d happily book direct if anyone ever asked them.
See it from the inside
What your CRM would look like — screen by screen.
Not stock screenshots — this is the shape of the system we’d build for hotels & guesthouses: your records, your stages, your words. Click through the screens.
The owner’s morning screen — who’s arriving, which rooms need turning, tonight’s occupancy — and what already happened before coffee.
A real starting point
Here’s the analysis we’d start from — for hotels & guesthouses.
Not a template. This is the data model, pipeline and automations a business like yours actually runs on — mapped in your words. Your free analysis produces exactly this, shaped to you.
Your system, mapped
Your pipeline, exactly as your CRM would show it — your stages, your words. This is what we build from.
What it tracks
Where customers reach you
Connects to
Busywork the system takes over
- OTA import & dedupe — every channel’s bookings land in one list, matched to the guest
- Online check-in — registration card and card pre-auth done before arrival
- Housekeeping rota — tomorrow’s room list builds itself from tonight’s checkouts
- Review requests — asked the day after checkout, only when the stay went well
What this replaces — where it hurts today
- Double-bookings from retyping
- Housekeeping list by hand
- OTA commission on regulars
Your price, from your answers
Standard scopePrototype · 1 weekstart here
€500
- Guest + reservation records
- The week’s reservation board
- The housekeeping-rota automation
Full build
€4,000–€7,500
Estimate — it becomes one fixed price on the free call. Never hourly, no surprises.
What sets your scope
- · OTA channel sync & dedupe
- · Housekeeping & room-status board
- · Guest history with online check-in
Run · monthly
€200/mo
Hosting, monitoring, fixes and small improvements.
If you go all the way: ≈ €6,400 first year, all-in — and you own everything. Today's only decision is the €500 prototype.
Questions hotels & guesthouses ask us
- Does it work with Booking.com and our channel manager?
- Yes — we build around what you already use. If you run a channel manager, its bookings feed straight in; if you don’t, we connect the OTA calendars directly. Either way every reservation lands in one list, deduped against direct bookings, so nothing gets retyped.
- We’re twelve rooms and a small team — isn’t this overkill?
- It’s sized to you. Small properties get the most out of it precisely because there’s no night manager to catch mistakes — the system does the importing, the room list and the reminders, and the two of you do the hospitality.
- How long until we’re live?
- A working prototype in about a week for €500. The full build usually lands in three to six weeks, depending on how many channels and extras are in scope.
- Who owns the system and the guest data?
- You do — entirely. It’s your system, hosted for you, and you can export everything at any time. No per-seat lock-in, and your guest list never belongs to an OTA.
Have a mess like this one?
Book a free 30-min call. We’ll sketch what your version of this system would look like — and put a number on it.
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