appy.agency
CRM for facility management

A CRM built for facility management

Buildings, tickets, technicians and maintenance plans on one board — SLA clocks watch themselves, and the certificates chase their own renewals.

Free · no signup · a real plan and price in ~10 minutes, in your words.

to a working prototype
~1 week
to start
€500
that watch themselves
SLAs

Off-the-shelf CRMs were built for a sales team. Not for facility management.

Tickets arrive by phone, email and WhatsApp — the one that lands in the wrong inbox surfaces at SLA-breach o’clock, as a penalty clause.

The PPM plan lives in a spreadsheet. Visits get missed, certificates quietly lapse, and you find out during the client’s audit.

Nobody knows what a job actually cost until the paperwork trickles in weeks later — and a few jobs never get invoiced at all.

Which technician is in which building? The group chat says one thing, the whiteboard another, and the client is on hold asking.

See it from the inside

What your CRM would look like — screen by screen.

Not stock screenshots — this is the shape of the system we’d build for facility management: your records, your stages, your words. Click through the screens.

The ops-room screen — tickets ticking towards SLA, this week’s planned visits, expiring certificates — and what the robots booked before you got in.

A real starting point

Here’s the analysis we’d start from — for facility management.

Not a template. This is the data model, pipeline and automations a business like yours actually runs on — mapped in your words. Your free analysis produces exactly this, shaped to you.

Your system, mapped

Your pipeline, exactly as your CRM would show it — your stages, your words. This is what we build from.

What it tracks

BuildingsTicketsMaintenance plansTechniciansCertificatesQuotes & invoices

Where customers reach you

PhoneEmailTenant portalWhatsApp

Connects to

Accounting exportSMS gatewayBMS alarms

Busywork the system takes over

  • PPM schedulerbooks every planned visit six weeks ahead, straight from the plan
  • SLA countdownwarns at 50% and 80% of the clock, escalates before the breach — not after
  • Certificate chaserflags expiring certs 60 days out and books the inspection
  • Invoice on completionraises the invoice with photos and job sheet the moment a ticket closes

What this replaces — where it hurts today

  • Tickets scattered across inboxes
  • PPM plan in a spreadsheet
  • Job costs invisible until month-end

Your price, from your answers

Standard scope

Prototype · 1 weekstart here

€500

  • Building + ticket records
  • One site’s works board
  • The SLA-countdown automation

Full build

€4,500€8,000

Estimate — it becomes one fixed price on the free call. Never hourly, no surprises.

€3,000every appy build lands in this band€9,000

What sets your scope

  • · SLA tracking & escalations
  • · PPM scheduling across a portfolio
  • · Technician day sheets & job costing

Run · monthly

€200/mo

Hosting, monitoring, fixes and small improvements.

If you go all the way: ≈ €6,900 first year, all-in — and you own everything. Today's only decision is the €500 prototype.

Questions facility management ask us

Can it take alarms straight from our BMS or building sensors?
Yes — anything with an export, API or webhook can raise a ticket automatically, already tagged with the building and the asset. A chiller trip becomes a ticket before the tenant notices the temperature.
Our clients demand SLA reports — can it produce them?
Yes. Every ticket carries its SLA clock from the moment it’s raised, so the monthly per-building report — response times, breaches, spend — generates itself instead of eating your month-end.
How long until we’re live?
A working prototype in about a week for €500. The full build usually lands in three to six weeks, depending on how many buildings and integrations are in scope.
Who owns the system and the data?
You do — entirely. It’s your system, hosted for you, and you can export everything at any time. No per-seat lock-in.

Have a mess like this one?

Book a free 30-min call. We’ll sketch what your version of this system would look like — and put a number on it.

Get a free plan & price